Understanding your customers and how to best design for their needs is the most important factor in creating successful experiences. User centred design, research and best-practices ensure that the right features are identified, designed and built for your customers.
Good requirements capture the needs of both the customer and the business. The goal is to build consensus with stakeholders around what are the highest priority features.
Your valuable content and functionality should be easy to find and understand. Information architecture is the process of organizing large amounts of information in a way which resonates with your Customers.
Wireframes are the blueprints of the digital experience. They are quick to create and capture user requirements in a visual format. Iterating wireframes is a fast and efficient way to build a shared understanding amongst the project team. Once finalized, wireframes are easily transitioned to the content creation, visual design and development teams.
A heuristic (or best-practice) evaluation can provide valuable insight into what will provide the highest value to improve. Heuristic evaluation is a fast, effective method to find existing problems and actionable recommendations to improve user experience.
User experience problems with your site or app make are often difficult to identify and prioritize. Usability Testing is the best method of uncovering customer problems through observing & gathering feedback live. A formal testing methodology ensures that results are objective, prioritized, understandable and actionable.
Rebranded to Masterton UX. UX strategy and design for apps and the web. Experienced. Respected. Focused. UX strategy and design consulting for websites and mobile apps.
Optimal Interfaces my own web and mobile UX consulting agency. Strategy, wireframing, evaluation and testing for more than sixty successful web and mobile projects.
Senior Human Factors Specialist at Nokia. User research, wireframing and testing for Nokia's Series 60 and Series 90 smart phones.
Instructor for User Interface Design for the Web at the University of British Columbia's Continuing Studies. A comprehensive introductory course that gives students a solid foundation in moderns UI design techniques.
User Interface Designer at Columbus Group Communications. Strategy, wireframing and evaluation for Columbus Group Communications, a Vancouver web development consultancy.
User Centred Designer at IBM. Strategy, wireframing and testing for IBM's Student Server university administration platform.