Simplifying the complex.
Building sites and apps...
better.
User Experience Services

UX Services

User Experience design and consulting for the full lifecycle of websites and mobile apps.

User Experience Strategy

Understanding your customers and how to best design for their needs is the most important factor in creating successful experiences. User centred design, research and best-practices ensure that the right features are identified, designed and built for your customers.

Requirements Gathering

Good requirements capture the needs of both the customer and the business. The goal is to build consensus with stakeholders around what are the highest priority features.

Information Architecture

Your valuable content and functionality should be easy to find and understand. Information architecture is the process of organizing large amounts of information in a way which resonates with your Customers.


Wireframing

Wireframes are the blueprints of the digital experience. They are quick to create and capture user requirements in a visual format. Iterating wireframes is a fast and efficient way to build a shared understanding amongst the project team. Once finalized, wireframes are easily transitioned to the content creation, visual design and development teams.

Expert Evaluation

A heuristic (or best-practice) evaluation can provide valuable insight into what will provide the highest value to improve. Heuristic evaluation is a fast, effective method to find existing problems and actionable recommendations to improve user experience.

Usability Testing

User experience problems with your site or app make are often difficult to identify and prioritize. Usability Testing is the best method of uncovering customer problems through observing & gathering feedback live. A formal testing methodology ensures that results are objective, prioritized, understandable and actionable.

Portfolio

18 years of UX experience including more than 80 successful projects. One of the most experienced and respected UX consultants in Western Canada.

A few examples from my extensive portfolio:

Electronic Arts

Gaming website creation. UX strategy, requirements gathering, wireframing, information architecture.

Honeywell

Product customization, setup and ordering website design. UX strategy, requirements, wireframing, information architecture, usability testing.

IBM

Higher education student services and administration platform design. UX strategy, requirements, wireframing, information architecture, usability testing.

Microsoft

Game interaction design. UX strategy, requirements gathering, wireframing.

Motorola

Mobile phone UI design. UX strategy, requirements gathering, wireframing.

NBA

Team websites and iOS and Android app design. UX strategy, requirements gathering, wireframing.

Nokia

Mobile phone UI design. UX strategy, requirements, wireframing, information architecture, usability testing.

Pacific Blue Cross

Insurance sales iOS app design. UX strategy, requirements gathering, wireframing, information architecture.

Yahoo! Research

Public website UI design. UX strategy, requirements gathering, wireframing, information architecture.

About Chris

Chris Masterton Image A leading User Experience Designer and Consultant with more than 18 years of experience and over 80 successful web and mobile UX projects. My career has spanned a broad range of design projects including: games, apps, intranets, e-commerce sites and enterprise web.

My expertise is understanding your often complex needs and designing a solution that presents that information to your users in an easy-to-understand way.

I stand out from other UX designers because of my communication skills, innovation, quality and technical understanding.



  • Masterton UX Logo

    2016 to Today

    Rebranded to Masterton UX.
    UX strategy and design for apps and the web. Experienced. Respected. Focused. UX strategy and design consulting for websites and mobile apps.

  • Optimal User Interfaces Logo

    2004 to 2015

    Optimal Interfaces my own web and mobile UX consulting agency. Strategy, wireframing, evaluation and testing for more than sixty successful web and mobile projects.

  • Nokia Logo

    2002 to 2004

    Senior Human Factors Specialist at Nokia. User research, wireframing and testing for Nokia's Series 60 and Series 90 smart phones.

  • UBC Logo

    2001 to 2017

    Instructor for User Interface Design for the Web at the University of British Columbia's Continuing Studies. A comprehensive introductory course that gives students a solid foundation in moderns UI design techniques.

  • Columbus Group Communications Logo

    1999 to 2001

    User Interface Designer at Columbus Group Communications. Strategy, wireframing and evaluation for Columbus Group Communications, a Vancouver web development consultancy.

  • IBM Logo

    1997 to 1999

    User Centred Designer at IBM. Strategy, wireframing and testing for IBM's Student Server university administration platform.

Chris Masterton

Masterton UX


  chris@mastertonux.com

  (604) 780-6975

 

  #305 - 1279 Nicola St.

     Vancouver, B.C.

     V6G 2E8